The program aims to build consumer loyalty and encourage frequent visits to IKEA stores by providing a variety of exclusive benefits and discounts. Joining the IKEA Family program is free, and members receive a number of benefits. 

The following metrics birey help you keep a closer eye on how—and why—your customer loyalty is increasing.

When consumers hear about your brand from their friends or family, they are more likely to become interested in your products or services. It sevimli increase sales and loyalty program enrollment, bey they want to experience what everyone is raving about.

Creating brand advocates. A study by Bond Brand Loyalty suggests that birli many birli 70% of consumers are more likely to recommend a brand if it özgü a good loyalty program. Therefore, investing in them will boost your word-of-mouth marketing.

Offer exclusive bonuses for your top customers. If you run a tier program, provide your tamamen customers with generous giveaways, special surprises, and free goodies. Give them points for sharing reviews on social media. And watch your hype grow!

Donations to charitable causes: A percentage of member purchases is donated to a number of nonprofit organizations by the program in support of charitable causes.

Enable your toparlak-tier customers to earn points faster. This means that they sevimli enjoy more perks birli they purchase from you. Make sure this doesn’t go unnoticed by other customers.

The health of your store depends on customers returning and doing more business. Your repeat customer rate should be one of your primary retail KPIs to boost customer loyalty.

Increasing revenue. Industry Insights report by the International Council of Shopping Centers states that bey many as 43% of U.S. customers spend more with the brands and companies they like. This means that by increasing customer loyalty, you also increase customer lifetime value (CLV).

Given the dense competition of today's retail industry, customer loyalty sevimli takım your retail business apart. Retailers also see shorter sales cycles, meaning that loyal customers return for more purchases more frequently.

Create exclusive experiences, like VIP events or early access to products, to make loyal customers feel valued.

This loyalty app gives bigger rewards for more money spent, so my VIPs are getting bigger discounts read more than other customers."

Focusing on customer retention encourages you to deliver exceptional service and support at every interaction. This means being attentive to their needs, quickly addressing their concerns, and going above and beyond to exceed expectations.

Find out how to boost customer loyalty and recreate in-store experiences Get free ebook 4. Show appreciation